Privacy Policy

Sports and Deep Tissue Pty Ltd (ABN 90 606 650 917) (“we”, “us”, or the “Company”), a provider of therapeutic remedial and sports massage, is committed to privacy protection. At https://sportsanddeeptissue.com.au/ (“this site”), we understand the importance of keeping personal information private and secure. This Privacy Policy describes how we manage and safeguard your personal information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

If you would like more information, please don’t hesitate to contact us using the details provided below.

Our Commitment to Your Privacy

• We will never rent, trade, or sell your email address or personal health information to anyone.
• We will never publicly display your email address or other personal details that identify you.
• We will treat all personal information in accordance with our obligations under the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles.

The Information We Collect

What is “Personal Information”?

Personal information held by the Company may include your:

• Name, date of birth, residential and business postal addresses, telephone/mobile numbers, and email addresses.
• Account credentials and preferences for using this site.
• Billing and transaction details.
• Any information that you otherwise share with us.

Sensitive Health Information (Treatment Records)

As a health service provider, we collect Sensitive Information, which requires additional protection under Australian law (APP 3.3). This includes:

• Health information, including your medical history, current health conditions, injury status, prescribed medications, and treatment notes.
• Information provided during pre-treatment consultation and assessment.

We will only collect Sensitive Information about you with your express consent, which is typically obtained during the initial consultation or booking process. We only use this information for the primary purpose of providing you with safe, effective treatment and managing your ongoing clinical care. We will not disclose Sensitive Information overseas.

How We May Collect Your Personal Information

We only collect personal information that is necessary for us to conduct our business as a provider of therapeutic remedial and sports massage.

Information that you provide to us directly: We collect personal information that you provide to us about yourself when you:

• Create a user account, update your user profile, or purchase any services through this site.
• Complete an online contact or pre-treatment form.
• Add reviews, comments, or other user-generated content.
• Provide information to us by telephone or email.

IP addresses and Usage Data: This site may collect Internet Protocol (IP) addresses as part of service provision and for security purposes (to prevent misuse or fraudulent activities).

Cookies: This site uses “cookies” to personalize your online experience, manage the sign-up process, keep you logged in, facilitate e-commerce transactions, and show relevant notifications. The Company extends the same privacy protection to your personal information, whether gathered via cookies or from other sources. You can configure your internet browser to accept, reject, or notify you of cookies, though declining them may impact the site’s interactive features.

Third-Party Cookies: We use trusted third-party services like Google Analytics (for de-identified usage data) and Google AdSense (for advertisements) which may place cookies. Third-party social media applications (e.g., Facebook, Instagram) may also use cookies related to their buttons/plugins.

Use, Disclosure, and Security

How We May Use Your Personal Information

Your personal information may be used in order to:

• Verify your identity and maintain your account.
• Provide, assess, and manage your therapeutic services.
• Process purchases, including charging, billing, and debt collection.
• Respond to your queries and feedback.
• Conduct appropriate checks for credit-worthiness and fraud prevention.
• Maintain and develop our business systems and infrastructure.

Direct Marketing (APP 7): From time to time, we may email our customers with news, information, and offers relating to our own services. Your personal information may also be used so that the Company can promote and market products and services to you.

If you would prefer not to receive promotional or other material from us, you can unsubscribe at any time. Every direct marketing communication we send will contain a simple, free, and conspicuous mechanism for you to opt out.

When We May Disclose Your Personal Information

In order to deliver the services you require or for the purposes set out above, the Company may disclose your personal information to third-party organisations. These organisations may carry out or provide:

• Billing, payment, and debt-recovery functions (e.g., Stripe).
• Information technology services (e.g., website hosting, clinic management software).
• Marketing and website usage analysis (e.g., Google Analytics).

In addition, we may disclose your personal information to:

• Your authorised representatives or legal advisers (when requested by you).
• Our professional advisers, including our accountants, auditors, and lawyers.
• Government and regulatory authorities and other organisations, as required or authorised by law.
• The police or other appropriate persons where your communication suggests possible illegal activity or harm to others.

Storage, Security, and Overseas Disclosure (APP 8)

We are committed to maintaining the confidentiality of the information you provide us and will take all reasonable precautions to protect your personal information from unauthorised access, use, or alteration.

In our business, personal information may be stored electronically (on our computer systems and with our website hosting provider) and in hard-copy form. Firewalls, anti-virus software and email filters, as well as passwords, protect all of our electronic information.

Overseas Disclosure: We generally store your personal information and Sensitive Health Information on secure servers located within Australia. However, some third-party service providers (like global analytics or website tools) may transfer or store non-sensitive, de-identified data outside of Australia (e.g., to the United States or countries in the EU). We take reasonable steps to ensure that these overseas recipients comply with the Australian Privacy Principles or are subject to a substantially similar privacy scheme.

Access, Correction, and Complaints

Access to and Correction of Your Personal Information

In most cases, you may have access to and request correction of the personal information we hold about you. All requests must be directed to the Privacy Officer via the contact details below. We will deal with all requests for access and correction as quickly as possible, in accordance with the APPs.

We may charge a small fee for access if a significant cost is incurred by us to retrieve and compile your information, but we will not charge a fee for the application itself or for correcting inaccurate information. We will provide you with reasons if we refuse your request for access or correction.

Third Party Websites

You may click-through to third party websites from this site. This Privacy Policy applies to this site only, and the Company assumes no responsibility for the content or privacy practices of any third-party websites.

Re-marketing

We may use Google AdWords and/or Facebook re-marketing services to advertise to previous visitors to this site based upon their activity on this site. This allows us to tailor our marketing. You can set preferences for how Google advertises to you using the Google Ads Settings page (https://www.google.com/settings/ads) or use AdChoices to opt out of targeted advertising on Facebook.

Changes to this Privacy Policy

From time to time, it may be necessary for us to revise this Privacy Policy. Any changes will be in accordance with the Privacy Act and the APPs. We will notify you about changes by posting an updated version on this site.

Contacting Us About Privacy and Complaints

If you would like more information about the way we manage personal information that we hold about you, or have a concern or complaint, please contact our Privacy Officer:

Privacy Officer Sports and Deep Tissue Pty Ltd Email: [email protected] Postal Address: Suite G4/1 Erskineville Rd. Newtown, NSW 2042.

Complaints Handling Process: We will acknowledge receipt of your complaint within 7 business days and aim to resolve it within 30 days. If you are not satisfied with the outcome of your complaint, you have the right to seek review from the Office of the Australian Information Commissioner (OAIC).

For further information about the Privacy Act and the APPs, you can visit the OAIC website: www.privacy.gov.au.